Francesca Foglieni is Adjunct Professor at the School of Design of Politecnico di Milano. She is PhD in Design and her research interests are focused on the integration of the service design approach and the evaluation culture, both at theoretical and pragmatical level. She is involved in research and consultancy projects concerning the design, innovation and evaluation of services for both the public and the private sectors. She is Senior Advisor of the Specializing Master in Service Design and the Higher Education Course in Service Design For Systemic Change organized by POLI.design Consortium. She also holds service design training courses for professionals and companies.